Shipping & Delivery times

We can ship to virtually any addresses in the world. However, there are some restrictions applies on some products to be shipped to international destinations. Orders within United States are sent by USPS, Fedex Express Post, or via Local Couriers.

Overseas orders mainly sent by Fedex, DHL. However we are reviewing the policy on regular basis and changes applied without notice.

When you place an order, we will estimate lowest shipping rates for you based on the availability of your items and then depending shipping selection options you choose. Free Shipping for orders applies to United States

Typically, we choose standard delivery shipping methods from US Post, all free shipping offerings which delivers within 2-7 business days excluding public holidays and weekends. However we may ship directly from our supplier to avoid further delay on orders.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound or kgs. We classify the item as "heavy" weight any products above 10kg (22 pounds). The heavy items does apply the additional charges if product sent to cross countries unless prior arrangement has been made.

Same-Day Dispatch

All in-stock orders placed before 12:00pm (QLD/NSW AEST Time zone) and for US NY Time 9:30 am Monday through Friday dispatch the same day, orders placed after 12:00pm (AU) 9:30 am (US) and orders on weekends or public holidays, will dispatch on the next business day. Some products may filled from our partnered supplier's warehouses locally and/or overseas where the shipping time will be more than normal time.

Overseas Orders

All in-stock orders will be dispatched within 2 days (QLD/NSW, AEST, New York Timezone) between business days (Monday to Friday, 9 to 5pm). Any out of stock items will be notified to customers. Due to COVID-19 restrictions

Christmas Trading Days

Business as usual until 15th of Dec for all products each year. 

Between 16th Dec to 26th Jan, orders will be dispatched within 7 working days from orders received date. 

Warehouse will be closed between 22nd Dec to 5th Jan each year.  (YOU CAN ORDER ONLINE BUT WILL NOT DISPATCH IN THIS PERIOD.) 

We understand that this is the lengthy delay on dispatch of orders but this will ensure us to enhance our tools and processes to serve you better. Please note all other products are not part of this program and will be sent as per normal shipping mode and timings.

Backorders

Majority of our offered products are in stock. However, there may be times when an item you ordered is on back order. If your order does contain a back-ordered item, we will not ship your order until all items are in stock or partially ship depending on scenario of the time. Unless notified separately, most back-ordered items are expected in stock within 15-20 business days.

Inventory

We sync inventory from our valued vendors, suppliers, partners and our own stock location on twice a week base. There will be a situation where product display as in stock with a number but in fact stock may not be available due to many unforeseen scenarios. In those circumstances, we always communicate as early possible to our customers so that they can make a decision on those orders.